1 hour ticket response
Timely support is our main task and that is the reason why we have a team of experienced customer support engineers who are ready to offer a fast reply to any question that you might have. Simply submit your trouble ticket from the Hosting Control Panel and we will reply within 1 hour at the latest. Actually, we work hard and aim for a twenty–minute helpdesk ticket response time.
A First–Rate Customer Service
Our tech support engineers have enormous experience in the cloud plans industry and are knowledgeable enough to supply a rapid solution to your problem. If, however, the situation at hand is not within the competency of a tech support engineer, the support ticket will be sent to a developer or admin for further investigation.
An Easy–to–Navigate Help Center Section
To help you find a quick hint on how to use a particular service, we have implemented a really user–friendly Help section in the Hosting Control Panel. You can browse through a broad collection of web hosting account administration articles and website management articles, take a gaze at our F.A.Q. section or watch our educational video tutorials.