Tech Support Channels
A One–Hour Ticket Response Guarantee
All your support requests will be replied to within maximum 60 min after the trouble ticket or e–mail is submitted. If your issue requires additional assistance from a system administrator, we’ll forward the support ticket or the e–mail to the person in charge, in a timely manner and will leave a comment to inform you that more time will be needed for reaching a solution. And if you order the Managed Services package, all of the services included there will be completed whenever you decide.
A Top–Notch Help Desk Service
We will be online for you 24/7/365 to reply to any questions that you may have with regard to our Hosting Control Panel or any of the applications that we have installed for you on the dedicated web hosting server. If you also require assistance with server management procedures, you can take advantage of our Managed Services package, which includes data backup space, weekly Operating System updates, server monitoring and rebooting procedures, as well as troubleshooting and installation services
An Intuitive Help Section
Our Hosting Control Panel has been installed by default for every dedicated web hosting plan. Among its functions is a rather handy integrated knowledge base that will walk you step by step on all the tasks that you can carry out. Most instructional articles also video versions which demonstrate all the tasks that you can perform in a very illustrative manner. You will find all the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.