A 99.9% Server Uptime
We’ve built our cloud hosting platform using reliable hardware and strongly modified software. Our sysadmins have installed a modified version of Security–Enhanced Linux on our hosting servers in order to ensure the highest level of security and stability. We have set up several distributed denial–of–service protection units together with highly effective firewalls to make sure our network is impregnable and safe.
Our cloud plans plans feature a 99.9% server uptime guarantee. And regardless of which datacenter you select, the uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting platform, it is vital to also set up your own network architecture. For this reason, we set up a custom–configured internal network in all our data centers. Relying on first–rate Juniper routers and switches, our internal network allows for astoundingly fast data transmission speeds and is also completely redundant.
Therefore, you will enjoy a 99.9% network uptime in our US located data center, in our UK located data center, in our FI located data center, in our Eastern Europe located data center and in our AU located data center, no matter which hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to lower all potential risks with our cloud hosting packages and irrespective of the fact that we offer exceptional client support, there are cases when the customer is just not satisfied with what we have to offer. Or he wants to switch to a more robust hosting service, such as a VPS server or even a dedicated server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you are not completely satisfied, you will receive your money back.
24/7 Technical Support
In the event that you operate a web hosting company, your customer service technicians are of major importance. This is the reason why we have punctiliously picked a highly competent group of tech support engineers, each with many years of expertise behind his back. With their help, our company offers 24x7 support with all our web hosting solutions.
And not just that, we offer a 1–hour response time guarantee. All technical support requests are answered within 60 minutes and our average ticket response time is less than twenty minutes!