If you ever experience a problem with your site and are unable to resolve it on your own, ask the hosting company’s client care team to help you get the website back online. A timely resolution would be the best-case scenario, but a lot of companies reply within 24 hours and even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be resolved quickly, your site may not function correctly or may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients since it’s extremely unlikely that anyone would ever return to a faulty site. Having said that, you have to make certain not only that you can reach your hosting provider, but also that they can answer and assist you in a timely manner. If a web app update doesn’t proceed as planned or you erase something accidentally, for example, the website must be fixed swiftly in order to prevent long inaccessibility.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours and hours on end, or even a whole day, to get a response to a client support ticket or an email. Irrespective of when you get in touch with us, we will reply to you within only 1 hour with any pre-sales or technical inquiries that you might have. The fact is, our actual reaction time almost never surpasses twenty-thirty minutes. Since we are on duty 365 days a year, you’ll always obtain help in a timely manner and we are aware of just how critical this is in the e-world. Shortly after you contact us, we’ll respond to your queries. In case you bump into any technical issue, we will resolve it for you, or we’ll supply you with all the necessary information in case there is something that you have to do on your end.