If your web hosting supplier provides live chat support, you can speak to an agent in real-time and find out helpful info or get a problem resolved timely. The basic advantage of using chat rather than calling to consult with a live person is that you'll need only a computer with Internet connection, therefore you will not pay any rates when you are in a different country or state. What's more, it is simpler to copy and paste details like domain names, usernames or error messages i.e. details which are sometimes hard to share with the other party over the phone. The live chat is also a considerably faster solution to contact the website hosting provider's support team as compared to using a ticketing system. Last, but not least, if some trouble needs some more time to be taken care of, you'll be able to do something else entirely while you wait for assistance on the live chat, therefore you will not waste time - something that's impossible in case you're on the phone.

Live Chat Support in Cloud Hosting

As we believe that a number of troubles are usually resolved if you speak to a live person, we offer a live chat service for all our potential and current customers. Our chat is available every day and our support agents will assist you with a wide range of questions and issues. If you are not our customer yet, you are able to learn more about our cloud hosting packages and the website hosting environment in general in order to be certain that your websites will operate efficiently on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with some of our services, you'll be able to join us on the live chat and we will provide you with the necessary details or help you troubleshoot the issue. You'll have to open a support ticket for certain problems which require more time or the expertise of a system administrator, still for a variety of basic issues you will receive help on the spot.