Being able to get in touch with your cloud hosting supplier whenever you have any kind of questions or encounter any issues is really important and how fast they will reply and take action is often essential, in particular when your site is business-oriented, as longer downtime could mean losing potential clients. The support options are usually one way to recognize genuine suppliers from resellers. The latter in most cases reply just to email messages or support tickets and you will have to wait for a whole day or longer to receive an answer. When your issue requires a few responses, you will end up losing several days in order to have a simple problem resolved. With an authentic and reputable website hosting supplier, you should be able to contact the support at any time and receive a prompt response whatever the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We provide 24/7 customer, billing and tech support for our cloud plans. Even if you are not our customer yet and you have some questions, we can assist you right away and supply you with the needed info, so as to give you the choice to make the best decision when you get a new hosting account. We're available any time, including weekends and holidays, and we provide you with various ways of communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we have a couple of telephone numbers internationally, so you're able to call the one that is closer to you. The maximum response time for the emails and the tickets is one hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days and nights to get assistance for any task or issue, regardless of its complexity.